Question 1

What is PropertyDuka?

Accepted Answer

PropertyDuka is Kenya's online property marketplace. You can search for properties to buy, rent, or auction, connect with sellers, landlords, and agents, and access home financing referrals — all in one place. PropertyDuka is operated by NCBA Leasing LLP, a subsidiary of NCBA Group PLC.

Question 2

Is PropertyDuka an estate agent or property seller?

Accepted Answer

No. PropertyDuka is a marketplace platform that connects buyers, renters, and investors with sellers, landlords, and agents. We do not own or sell properties directly.

Question 3

What types of property can I find on PropertyDuka?

Accepted Answer

You can find residential properties (apartments, townhouses, bungalows, villas), commercial properties, land, and properties available for sale, rent, or auction across Kenya.

Question 4

Are the listings on PropertyDuka verified?

Accepted Answer

We work to verify listings and seller identities on our platform. Look for the verified badge on listings. However, we recommend you conduct your own due diligence before making any property decisions.

Question 5

What happens when I send an enquiry?

Accepted Answer

Your enquiry is sent directly to the seller, landlord, or agent managing the listing. They will contact you via the phone number or email you provided. Response times vary by listing.

Question 6

What should I do before buying a property?

Accepted Answer

Before buying, we recommend getting pre-approved for financing, conducting a title search, hiring a licensed lawyer to review documents, and arranging a professional property valuation.

Question 7

What should I know about renting?

Accepted Answer

When renting, always review the tenancy agreement carefully before signing. Understand the deposit terms, notice period, permitted use clauses, and who is responsible for maintenance and repairs.

Question 8

How do I report a suspicious or fraudulent listing?

Accepted Answer

You can report a listing using the 'Report' button on any listing page, or contact us directly at hello@propertyduka.com. We take fraud seriously and investigate all reports promptly.

Question 9

How do I list my property on PropertyDuka?

Accepted Answer

Click 'List an Item' in the navigation, create an account or log in, then follow the step-by-step listing flow. You'll be asked to provide property details, photos, documents, and pricing.

Question 10

Is there a fee to list my property?

Accepted Answer

Basic listings are free. Premium placement and featured listings are available for a fee. Contact our team for details on our current packages.

Question 11

How long does it take for my listing to go live?

Accepted Answer

Once submitted, listings are reviewed within 1–2 business days. You'll receive a notification once your listing is approved and live on the platform.

Question 12

Can I list multiple properties?

Accepted Answer

Yes. You can manage multiple listings from your seller dashboard. If you are an agency or developer, you may also apply for a business account with additional listing features.

Question 13

How do I update or remove my listing?

Accepted Answer

Log in to your account, go to 'My Listings', and select the listing you want to edit or remove. Changes are reviewed and updated within 24 hours.

Question 14

What documents do I need to list a property?

Accepted Answer

You will need proof of ownership (title deed or sale agreement), a government-issued ID, and for agencies, business registration documents. Additional documents may be requested depending on property type.

Question 15

How do I register as a real estate agent on PropertyDuka?

Accepted Answer

Select 'Real Estate Agent' as your role when signing up and listing. You'll be required to provide your professional registration details and business information.

Question 16

Can I list properties on behalf of my clients?

Accepted Answer

Yes. As a registered agent you can list properties on behalf of sellers and landlords, provided you have the appropriate authority or mandate from the property owner.

Question 17

Is there an agent verification process?

Accepted Answer

Yes. We verify agent identities and registration credentials during onboarding. Verified agents receive a badge on their profile and listings.

Question 18

How do I get featured as an agent on PropertyDuka?

Accepted Answer

Contact our partnerships team at hello@propertyduka.com to enquire about featured agent profiles and premium placement options.

Question 19

Can developers list off-plan projects on PropertyDuka?

Accepted Answer

Yes. Developers can list off-plan and new developments on PropertyDuka. Contact our partnerships team to discuss dedicated developer listing packages.

Question 20

What documents are required for developer listings?

Accepted Answer

Developer listings require company registration documents, approved development plans, title deeds or long-term leases, and regulatory approvals from the relevant authorities.

Question 21

Can we integrate PropertyDuka with our own website?

Accepted Answer

We offer API integration options for established developers and agencies. Reach out to our technical team at hello@propertyduka.com for more information.

Question 22

Do you offer financing referrals for buyers of our projects?

Accepted Answer

Yes. PropertyDuka connects buyers with NCBA Bank financing options including mortgages, personal loans, and home improvement loans, which can be highlighted on your project listings.

Frequently Asked Questions

Frequently Asked Questions